Terms and Conditions
West Hampstead Movers Terms and Conditions
These Terms and Conditions set out the basis on which West Hampstead Movers provides removal and related services within the United Kingdom. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual or business who requests and purchases services from West Hampstead Movers.
1.2 Company means West Hampstead Movers, the provider of removal and related services.
1.3 Services means any removal, packing, unpacking, furniture assembly or disassembly, storage handling, or associated services provided by the Company.
1.4 Premises means any property, building, or location from or to which the Services are provided.
1.5 Goods means all personal effects, furniture, equipment, and any other items handled or transported by the Company in the course of providing the Services.
1.6 Contract means the agreement between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation supplied by the Company.
2. Scope of Services
2.1 The Company provides domestic and commercial removal and associated services within its operating area in the United Kingdom, including packing, loading, transport, unloading, and related assistance.
2.2 The precise scope of the Services will be as set out in the quotation and booking confirmation provided to the Client. Any Services not expressly stated in the quotation or confirmation will be considered additional and may incur extra charges.
2.3 The Company reserves the right to use suitable vehicles, equipment, and additional labour, as reasonably required to carry out the Services safely and efficiently.
3. Booking Process
3.1 Bookings may be made following an enquiry and the provision of information by the Client regarding the Premises, access, inventory of Goods, and any special requirements.
3.2 All quotations issued by the Company are based on the information provided by the Client and are subject to revision if that information is incomplete or inaccurate, or if circumstances change.
3.3 A booking is only confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions, and, where required, paid any deposit specified by the Company. Until then, any date suggested is provisional and may not be reserved.
3.4 The Client is responsible for ensuring that all details supplied at the time of booking, including addresses, dates, times, access details, lift availability, parking arrangements, and item lists, are complete and accurate.
3.5 The Company reserves the right to refuse or cancel a booking at its discretion, including where the Services cannot safely or lawfully be provided.
4. Client Obligations
4.1 The Client must:
a. Ensure that the Premises are safe, accessible, and suitable for the provision of the Services, including adequate parking arrangements in accordance with local regulations.
b. Obtain all necessary permits, permissions, or authorisations for parking, loading, and unloading at or near the Premises.
c. Ensure that all Goods are properly packed and secured, unless the Company has expressly agreed to provide packing services.
d. Be present or represented at the Premises at the agreed times to grant access and oversee the move where reasonably required.
e. Remove, disconnect, or secure any fixtures, fittings, or appliances that are to be moved, unless otherwise agreed in writing.
4.2 The Client warrants that all Goods to be moved are owned by the Client or that the Client has full authority to move them. The Client shall indemnify the Company against any claim by a third party arising from ownership or rights in the Goods.
5. Payments and Charges
5.1 Prices are based on the Companys quotation and may take into account factors such as volume or weight of Goods, distance, access difficulties, manpower requirements, and anticipated time.
5.2 Unless otherwise stated, all quotations are exclusive of congestion charges, tolls, parking fees, fines, and additional access costs, which may be charged to the Client if incurred in the course of providing the Services.
5.3 The Company may require a deposit to secure the booking, payable at the time of acceptance of the quotation. The amount of any deposit will be notified to the Client before confirmation.
5.4 The balance of the charges is payable in accordance with the terms stated in the quotation or confirmation, which may include payment prior to commencement of the Services or on completion on the day of service.
5.5 If payment is not made when due, the Company reserves the right to:
a. Suspend or refuse to carry out the Services, in whole or in part.
b. Charge interest on overdue amounts at the statutory rate allowed under applicable law.
5.6 Additional charges may apply where:
a. The Services are delayed or extended due to circumstances beyond the Companys reasonable control, including waiting time.
b. The Client requests extra Services not initially agreed, such as additional packing, extra journeys, or handling of items not previously disclosed.
c. Access is significantly more difficult than described, including long carries, stairs, or restricted parking.
6. Cancellations and Amendments
6.1 If the Client wishes to cancel or amend a booking, the Client must notify the Company as soon as reasonably practicable.
6.2 The following cancellation charges may apply, calculated as a percentage of the total quoted price:
a. More than seven days before the scheduled service date: no cancellation fee, and any deposit may be refundable at the Companys discretion, less any reasonable administrative costs.
b. Between three and seven days before the scheduled service date: up to 50 percent of the total quoted price.
c. Less than three days before the scheduled service date or on the day of service: up to 100 percent of the total quoted price.
6.3 If the Client requests a change of date or major amendment to the Services, the Company will use reasonable efforts to accommodate this, subject to availability. The Company is not obliged to accept such changes and may treat them as a cancellation and new booking.
6.4 The Company may cancel or postpone the Services where:
a. The provision of the Services would be unsafe, unlawful, or impossible due to factors beyond its control, including severe weather, road closures, or accidents.
b. The Client has failed to comply with these Terms and Conditions, including non-payment.
6.5 In the event of cancellation by the Company for reasons within its reasonable control, the Client shall be entitled to a refund of any deposit or advance payment made for the affected Services. The Company shall have no further liability for any consequential losses.
7. Excluded and Special Items
7.1 Unless expressly agreed in writing, the Company will not carry or handle:
a. Hazardous, flammable, explosive, or illegal items.
b. Perishable goods or items requiring special temperature control.
c. Jewellery, watches, precious metals, cash, securities, important documents, or items of exceptional value.
d. Livestock, plants, or animals.
7.2 If any such items are handed to or collected by the Company without prior written agreement, the Company shall have no liability for loss or damage in respect of those items, and the Client shall indemnify the Company for any resulting loss, damage, or expense.
8. Liability for Loss or Damage
8.1 The Company will exercise reasonable care and skill in providing the Services. However, all moves carry some inherent risk of loss or damage, which the Client accepts.
8.2 The Companys liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to any overall financial limit stated in the quotation or applicable insurance arranged by the Client.
8.3 The Company shall not be liable for:
a. Normal wear and tear, superficial marks, or minor damage inherent in moving, including scuffs to paintwork or minor scratches to items.
b. Loss or damage arising from faulty or inadequate packing by the Client, where packing services were not provided by the Company.
c. Loss or damage to fragile items, including glass, mirrors, or ceramics, unless the Company has packed those items.
d. Loss or damage arising from defects in the Goods, including weak, brittle, or previously damaged items.
e. Loss or damage due to war, terrorism, natural disaster, or other events beyond the Companys reasonable control.
8.4 The Companys liability for damage to property other than the Goods, such as walls, floors, or fixtures at the Premises, shall be limited to repair of the affected area only, and shall exclude any consequential losses.
8.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
9. Claims and Complaints
9.1 Any visible loss or damage should be reported to the Company as soon as reasonably practicable and, where possible, recorded on any completion or delivery documentation.
9.2 The Client must notify the Company in writing of any claim for loss or damage within seven days of the date on which the Services were completed, or the date on which the Client became aware of the loss or damage, whichever is earlier.
9.3 The Client must provide reasonable evidence in support of any claim, including photographs, descriptions, and proof of value where appropriate.
9.4 The Company will investigate any properly notified claim and may inspect the Goods and Premises. The Client must cooperate fully with any investigation.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. It is not a general waste carrier and will only remove items that form part of the agreed Services.
10.2 The Company will not remove or dispose of household refuse, construction rubble, hazardous waste, or any materials that require specialist handling under environmental law.
10.3 Where the Company agrees to take unwanted items for disposal or recycling, this will be stated in the quotation or confirmation and may incur an additional charge.
10.4 The Client remains responsible for ensuring that any waste is lawfully disposed of and must not ask the Company to remove items in a way that would breach waste or environmental regulations.
11. Access, Parking, and Restrictions
11.1 The Client must arrange for suitable parking for the Companys vehicles at both collection and delivery points, complying with local restrictions and requirements.
11.2 The Client is responsible for any parking fees, congestion charges, or penalties incurred as a direct result of the Clients instructions or failure to make appropriate arrangements.
11.3 The Company is not responsible for delays caused by restricted access, lack of parking, or difficulties in reaching the Premises. Additional charges may apply where such issues extend the time required for the Services.
12. Insurance
12.1 The Client is advised to arrange appropriate insurance cover for the Goods during the move and for any period of storage or transit not directly under the Companys control.
12.2 Any insurance offered or arranged by the Company will be subject to separate terms and conditions, which will be communicated to the Client where applicable.
13. Force Majeure
13.1 The Company shall not be liable for any delay, failure, or inability to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, or public emergencies.
13.2 In such cases, the Company will use reasonable efforts to resume or reschedule the Services as soon as reasonably practicable.
14. Data Protection and Privacy
14.1 The Company will collect and use personal data supplied by the Client for the purpose of administering bookings, providing the Services, and fulfilling its legal obligations.
14.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
15.2 Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. General Provisions
16.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of the Company.
16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.3 The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.4 The Client may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to perform the Services.
16.5 These Terms and Conditions, together with any quotation or confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or understandings.
